Frequently asked questions…

What do I need to bring for a session at nursery?

Your child will need a day bag with spare clothes, nappies and suitable footwear / jacket for the day, e.g. sunhat and sun
cream or warm coat, hat, scarf and gloves and a pair of indoor slippers/shoes.

Do you accept Childcare vouchers?

Yes, we do accept Childcare vouchers. Please make the nursery aware of the company your employer is using and we will
confirm if we are already signed up to the scheme.

What happens if my child has an accident at nursery?

During your child’s time at nursery they may have an accident due to them always developing their physical skills and  learning new things. Your child will have an Accident Form filled out for you to read and sign at the end of the day explaining what happened and where, if any, the cut/graze or injury is and what care was given. You will then get a copy of the Accident Form to keep. Please be reassured that in the event of an accident, the nursery staff are all Paediatric First Aid trained.

What happens if my child is unwell?

If your child is unwell at nursery you will get a call to explain how your child is feeling and what signs and symptoms they are showing. While you are on your way to collect your child, they will be moved to our quiet area and kept comfortable while they wait for you to arrive. A member of staff will monitor their wellbeing and record their temperature etc. for your records or a medical professional.

How do I find out about my child’s day?

Within the younger end of the nursery we have daily slips that we record all the things your child has done that day – from how much they ate at mealtimes, to when they had their nappy changed and what they have enjoyed playing with. As your child starts communicating with you, we let the child to tell you about all the fun things they have been up to and a member of staff will verbally tell you how they have done at mealtimes and if they have had a nap etc.

What is a Key Person?

A Key Person has special responsibilities for working with a small number of children, helping them to feel safe and cared for within the nursery setting.

The Key Person will:

  • Help your child settle in
  • Help your child feel safe and confident
  • Respond sensitively to your child’s needs
  • Record the development and progress of your child
  • Support the transition within and beyond this setting.

What happens if I am late collecting my child?

If you are aware you are going to be late collecting your child we ask that you make the nursery aware as soon as possible so that we can make arrangements for the child as this can affect our staff-child ratios. A late collection will result in a charge for every fifteen minutes you are late.

Failure to collect your child by 6pm will incur a £5 charge for each fifteen minutes the child remains at nursery. If the child remains uncollected, our nursery staff will follow the ‘Arrivals and Departure policy’ for non-collection of a child.

For more regular news, our Facebook page is an ideal way for parents to keep abreast of, and comment on, our daily activities.



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